During these difficult times, we are still taking and despatching your orders. We are operating a skeleton staff to get orders packed and queries answered Monday to Friday. With reduced staff, we may not always be able to answer all telephone calls. If you have a query, please use our contact page to send us a message. Please also note: in some areas, postal services may take a few more days to arrive compared to usual.

Contact the Remote Controls Shop

Telephone: For a quick response, please call our sales office (on the number at the top of the page) between 9am and 4pm, Monday to Friday.

E-mail: Otherwise, please fill in the contact form below and one of our sales staff will respond to you as soon as they are able.

Post: If you would prefer to write to us, please address correspondence to: Remote Controls Shop Enquiries, TW Electronics (Newbury) Ltd, Beacon House, Winchester Road, Newbury, RG20 9JZ. Please note, this is an address for correspondence - there is no trade counter for direct sales at this address.

If you have an enquiry about shipping to non-UK destinations, please click here for more information.

Top FAQs

(for more help and FAQs, please click here to check out our help pages.)
  1. How much is delivery?

    Worldwide delivery is included in our standard pricing. We use economical delivery services for deliveries to Europe and the rest of the world. Click here for more information on delivery speed & locations. If you have very specific delivery requirements, please use the contact form above to make a request.

  2. How do I order more than one item?

    This website is for retail sales, where 99% of orders are for one-off requirements. At this point in time, there is no facility online for placing an order for multiple items.

    If you would like to place an order for multiple items, please contact us by telephone (9-4pm Monday to Friday), where our sales staff will be able to take your order over the phone.